Key Definitions
To avoid confusion, a few core terms are used across the platform:
- Account. A personal profile created by the user to access games, manage funds, and perform transactions.
- Bet. Any amount placed by the user on a game or event with the expectation of a potential return.
- Winnings. Funds credited to the user’s balance as a result of a successful bet or game outcome.
These definitions apply consistently across all games and features on the platform.
Account Verification (KYC)
To maintain security and comply with regulatory standards, BC.Game may require identity verification. This process helps prevent fraud, protect user funds, and ensure that all transactions are legitimate.
Verification may be requested during registration, withdrawals, or if unusual activity is detected.
The platform may ask for the following documents:
- A valid government-issued ID (passport or national ID).
- Proof of address (utility bill or similar document).
- A selfie or photo with the ID document.
- Verification of the payment method used.
- Additional documents if required by the security team.
Processing time can vary depending on the case, ranging from a few hours to several business days. Until verification is completed, certain actions — especially withdrawals — may be restricted.
Withdrawal and Payment Rules
Financial operations follow a structured set of conditions that users should be aware of before playing:
- The minimum withdrawal amount is typically equivalent to €10.
- A basic wagering requirement (such as 1x the deposit amount) may apply before withdrawal.
- Monthly withdrawal limits may apply depending on account balance and activity.
- All withdrawal requests are subject to internal security checks.
- Fees depend on the selected payment method and may vary.
Processing times can differ. Cryptocurrency transactions are usually faster, while bank-related methods may take longer depending on external systems.
Dispute Resolution
If something doesn’t go as expected, users have the right to raise a concern and request a review.
The usual process works like this:
- The user contacts customer support and provides details of the issue.
- The platform reviews the case based on internal logs and rules.
- Additional information may be requested if needed.
If the issue cannot be resolved at the support level, it may be escalated according to the platform’s legal framework.
All disputes are handled under the jurisdiction of the operator that runs BC.Game. This means that any formal claims or legal matters are reviewed in accordance with the applicable licensing authority and governing regulations.